Tier 1 Help Desk

The #1 reason why customers call their cable company, phone provider, or internet provider is because they’re having technical issues. While handling the big things should be left up to your technicians, our tech support process outsourcing can ask simple scripted questions to handle basic troubleshooting. For example, “Have you already changed the batteries in the remote?” or “Let’s try resetting your router.”

Reduce Churn with 24/7 Support

With Internet based entertainment, customers don’t need to look very hard for reasons to leave their cable provider. Telecommunication businesses need 24 hour support to reduce their customer churn and keep customers happy. Our operators are available around the clock to help with any issues, and there are no extra fees to handle your calls after hours, on the weekends, or during holidays! Let one of the top call centers save you money while keeping your customers happier.

Total Customer Care

Being there for your customers 24/7 is great, but doing more than just answering the phone is great-er. We can do things like be part of your customer winback strategy, manage relationships through surveys and research, and offer Spanish speakers to those customers who need it.

Outbound Call Center Services

Increase sales and strengthen your customer service with Specialty’s outbound call center services. In addition to lead generation services like appointment setting and telemarketing, we can work on the customer service side as well with programs like market research and outbound surveys. We’ve been helping businesses of all sizes for over 30 years.

Inbound Call Center Services

Our inbound outsourcing services allows your business to be there for your customers 24/7/365. When customers reach out, they expect a response. If it’s a telephone call, live chat, text, or email – when they contact you, they need you. If you can’t be there, we can. We provide businesses of all sizes scalable, inbound call center services at extremely affordable prices.

24/7 customer support

PROFESSIONAL CALL CENTER SOLUTIONS FOR ANY BUSINESS

24/7 Service

Our 24 hour call center enables your company to be available around the clock without the associated costs. Our agents can dispatch urgent calls, schedule appointments, answer questions, and be generally amazing whenever your customers decide to call.

Shared

Expand your business with our shared call center service and give your customers access to customer service 24/7. From order processing to live lead transfers, our team of virtual agents can handle it all. Our affordable pricing structure can be tailored to fit any sized budget.

Automated

Specialty offers several types of automated call center solutions including IVR, voicemail, and customized greeting options. Our IVR options allow callers to select certain numbers to be routed to a specific department, person, or secondary recording. Our voicemail options allow callers to leave a voice message, which is then emailed to the recipient(s), and our customized greeting option allows businesses to create custom greetings that play prior to our agents getting on the phone.

American Call
Center

Specialty is an American call center with locations throughout the US, so all of your calls will be handled right here in the USA. While many companies may outsource overseas to help save money, we believe in the power of a local, US presence. You don’t have to worry about language barriers or a lower quality of service. And, competitive pricing means you can save money and get amazing service all at the same time.

Bilingual &
Spanish

With over 35 million Spanish speakers in the United States, we understand the importance of opening up communication channels to those who do not speak English as their first language. Our bilingual call center services can help cater to your Spanish speaking callers which will open up the door to more business, happier customers, and a more inclusive brand image.

Dedicated

Our dedicated call center services are the next level of branded customer support. With hiring input and personalized training, our dedicated options are the closest thing to your own employees. Your team of dedicated agents will only handle your calls so they can accurately represent your brand 100% of the time.

Get in touch with us

We have the best experts to elevate your business to the next level, try is and you
will see!