Improve Your Experience
Tier 1 Help Desk
Reduce Churn with 24/7 Support
Total Customer Care
The #1 reason why customers call their cable company, phone provider, or internet provider is because they’re having technical issues. While handling the big things should be left up to your technicians, our tech support process outsourcing can ask simple scripted questions to handle basic troubleshooting. For example, “Have you already changed the batteries in the remote?” or “Let’s try resetting your router.”
With Internet based entertainment, customers don’t need to look very hard for reasons to leave their cable provider. Telecommunication businesses need 24 hour support to reduce their customer churn and keep customers happy. Our operators are available around the clock to help with any issues, and there are no extra fees to handle your calls after hours, on the weekends, or during holidays! Let one of the top call centers save you money while keeping your customers happier.
Being there for your customers 24/7 is great, but doing more than just answering the phone is great-er. We can do things like be part of your customer winback strategy, manage relationships through surveys and research, and offer Spanish speakers to those customers who need it.
Outbound Call Center Services
Inbound Call Center Services
Increase sales and strengthen your customer service with Specialty’s outbound call center services. In addition to lead generation services like appointment setting and telemarketing, we can work on the customer service side as well with programs like market research and outbound surveys. We’ve been helping businesses of all sizes for over 30 years.
Our inbound outsourcing services allows your business to be there for your customers 24/7/365. When customers reach out, they expect a response. If it’s a telephone call, live chat, text, or email – when they contact you, they need you. If you can’t be there, we can. We provide businesses of all sizes scalable, inbound call center services at extremely affordable prices.