24/7 Service

Shared

Automated

Our 24 hour call center enables your company to be available around the clock without the associated costs. Our agents can dispatch urgent calls, schedule appointments, answer questions, and be generally amazing whenever your customers decide to call.

Expand your business with our shared call center service and give your customers access to customer service 24/7. From order processing to live lead transfers, our team of virtual agents can handle it all. Our affordable pricing structure can be tailored to fit any sized budget.

Specialty offers several types of automated call center solutions including IVR, voicemail, and customized greeting options. Our IVR options allow callers to select certain numbers to be routed to a specific department, person, or secondary recording. Our voicemail options allow callers to leave a voice message, which is then emailed to the recipient(s), and our customized greeting option allows businesses to create custom greetings that play prior to our agents getting on the phone.

American Call
Center

Bilingual &
Spanish

Dedicated

Specialty is an American call center with locations throughout the US, so all of your calls will be handled right here in the USA. While many companies may outsource overseas to help save money, we believe in the power of a local, US presence. You don’t have to worry about language barriers or a lower quality of service. And, competitive pricing means you can save money and get amazing service all at the same time.

With over 35 million Spanish speakers in the United States, we understand the importance of opening up communication channels to those who do not speak English as their first language. Our bilingual call center services can help cater to your Spanish speaking callers which will open up the door to more business, happier customers, and a more inclusive brand image.

Our dedicated call center services are the next level of branded customer support. With hiring input and personalized training, our dedicated options are the closest thing to your own employees. Your team of dedicated agents will only handle your calls so they can accurately represent your brand 100% of the time.